Shipping

SHIPPING METHODS AND FEES

Smoke + Ash ships orders by Canada Post within two business days of purchase. Orders placed on the weekend or on holidays will be shipped the next business day.

A tracking number and insurance in the amount of the purchase total will be provided for each shipped order. Please note that we are unable to ship to P.O. Boxes or APO/FPO addresses.

We will provide the shipment tracking number by email once the order has been shipped. Please note that it can take up to 24 hours for a tracking number to be registered on the shipping carrier websites.

Destinations Within Canada

Smoke + Ash offers free shipping within Canada on orders over $100 (before taxes). You may also place your order online and pick it up from our Queen Street store in Toronto.

 

Standard
(3-6 business days)

Express
(2 business days)

Orders over $100

FREE  $20

Orders under $100

$15 $35

 

Destinations Within the USA

 

Standard
(4-8 business days)

Orders over $100

$10

Orders under $100

$25

 

INTERNATIONAL

We are also able to ship internationally. Please call or email us for a quote.

Smoke + Ash is not responsible for any additional fees associated with your purchase, such as duties and customs brokerage. Due to circumstances beyond our control, some orders may be delayed in transit.

WRONG ADDRESS, NON RECEIVED ORDERS

Orders that are not received and sent back to us by the shipping carrier will be refunded upon receipt of the order. We will contact you to inform you when we receive the package. You will then be charged the actual shipping fee (not according to the above tables).